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26 April 2016

IBM Walkin Interview for Freshers - On 27th Apr 2016 Noida Location

by veerendar naidu  |  in Walk-Ins at  10:16 PM

About Company:  International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.

Role: 
  • You will be involved in solving technical query & Trouble shooting. 
  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature. 
  • Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility: 
  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.
Skill Sets:  Technical Support Representative
  1. Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. 
  2. Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. 
  3. Should have proven knowledge of operating systems like Windows.
  4. Proven communication Skills to be able to effectively communicate with customers over Phone / email. 
  5. Knowledge on Mail clients like Lotus and MS Outlook.
  6. Good Communication Skills
Education:  Any Graduates (Except: BE / B.Tech)

Experience:  0 to 2 Yrs (Freshers)

Location:   Gurgaon 

Venue / Contact Details:
IBM India Private Limited
Unitech Cyber Park Tower B,
11th Floor Sector 39,
Gurgaon.
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