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20 December 2016

Technical Support Associate/ Voice/ Chat Support

by Tharun Tkr  |  in Walk-Ins at  9:04 AM

Technical Support Associate/ Voice/ Chat Support
 INTERNATIONAL BPO

 www.jobsalert.online

  • 0 to 3 yrs
  • Rs 1.80 - 3.00 Lacs p.a.
  • Chennai ,Hyderabad/ Secunderabad
  • Operations/Customer Service/Telecalling/Backend
  • CRM/CallCentres/BPO/ITES/Med.Trans
  • Any Process - International BPO Type
  • Customer Care Executive/ Associate - Voice, Technical Support Associate (Voice), Technical Support Associate (Non Voice)
    • Any Graduate

Key Skills

Technical support Customer care Voice BPO Process International Process MCSE Networking Chat Support Email Support non voice

Job Description

Positions  :  Customer Care Associates (  Voice Support )
                   Technical Support Associates

Answering to customer calls or Making calls to customers
  • Manage queries from customers by giving them suitable answers as required.
  • Maintaining the quality of customer service by tracking the queries using software provided, escalating the queries whenever necessary, tracking the response time etc
  • Required to multitask, adapt to situations and take decisions
  • Strong team working skills
  • Strong oral and written English communication skills
  • Strong listening skills
  • Minimum computer knowledge like MS office and Internet, Email.
  • Willing to work in Shifts which may include night shifts.
  • Need high levels of motivation.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • 1. Handling inbound calls.
    2. Resolving the Networking queries for different business units.
    3. Technical Support Process.
Email   :    manijob7@gmail.com
Contact   :  Sukanya @  8977711182

Job Location :  Hyderabad and Chennai

About Hiring Company

  • INTERNATIONAL BPO
  • BPOs, KPOs, LPOs, ITES, Transcription (BPO (Business Process Outsourcing))

Job Posted by Company

Mani Job Destination

Mani Job Destination is a prominent Job Recruitment in Hyderabad. Our expertise lies in providing professional Placement Services and Human Resource Recruitment. We have a promising record of providing best hiring solutions in flourishing industries like Insurance, BPO, ITES Telecom, Operations Health Care and many more.

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